Descartes Localz
Customer Engagement for the Last Mile
Enhanced Customer Experience and Operational Efficiency
Today’s customers expect flexibility when it comes to deliveries and service appointments. Enhance the customer experience through automated communications and a personalized, web-based tracking portal. Empower customers to easily track their orders, manage deliveries or appointments, and share valuable feedback, all within a unified interface.
Reintroducing ourselves with the same outstanding product. Descartes LocalzTM is now the Descartes Customer Engagement PlatformTM. Learn more about our last-mile customer engagement solutions.
Customer Engagement Solutions
Order Tracking
Real-time notifications with a customer portal to track, chat and give feedback.
Appointment Management
Customer self-service confirmation, cancellation and rescheduling.
Click and Collect
Customer portal and store staff app for faster in-store and curbside pickup.
Hear from Our Customers Who Are Cutting Operational Costs with Customer Engagement
“Driver feedback is a game-changer for us and provides a wealth of information. Previously, negative feedback would be directed to a sales colleague and escalated over a matter of weeks. Now, customers get a call from a senior manager within thirty minutes, to see what we can learn from the experience.”
— Michael Alldridge, Operations Director, South West and Wales, HSS Hire
“If you’re looking to improve the customer experience, there’s no reason not to use Descartes. We chose the platform to improve the customer experience and saw additional benefits such as a reduction in missed appointments and increased response to feedback,”
— Andrew Rysdale, Assistant Director of Property, Fairhive Homes
Introducing Customer Engagement
In this ebook, you’ll discover strategies to transform your logistics software stack and see how the Descartes Customer Engagement Platform can help.
The Descartes Difference
Expansive Partner Network
Descartes brings together leading technology providers, consulting companies, value-added resellers, and others to expand the reach and value of our combined solutions.
Cross-sector Expertise
Leveraging a wealth of experience across multiple industries to provide tailored, versatile solutions for your unique business challenges.
Integration with Descartes’ Solutions
Seamlessly enhance Descartes’ routing technologies to automate customer communications and engagement.