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Improve First Time Access Rate with Real-time Messages

Localz real-time automated time of arrival messages enable customers to see their technician en-route. Simple to use apps are popular with technicians - helping them manage their jobs and collaborate with colleagues. Gives the field team real-time visibility of their customer location.

Field Service Communications

Customer is advised on estimated arrival time.

Customers receive an “About to arrive” text and push notification in their app.

Customers can see their driver arriving with a live ETA and have the ability to contact the driver.

Feedback links are sent by SMS and push notifications.

Easy to complete thumb friendly feedback form. Integrated with web and apps.

Localz Field Services

  • Transparent: Improves operational visibility at field engineer level and builds consistent service process across business units. Incidental costs reduced with real-time view of field force and flexibility.
  • Proven: To help service meet customer Service Level Agreements. Improves the overall last mile customer experience and reduces “Where is my technician?” calls to call centre (Autoglass case study).
  • Reduces costs by: Lowering the number of missed service and/or repair appointments. Lowering the incoming customer calls.

What’s in the Localz Last Mile Solution

Field Service App

Automated location-triggered messaging. Bring-Your-Own-Device enabled. In-flight updates, location visible to colleagues and customers.

Smart Messaging

Dynamically triggers SMS and push messaging to the customer based on real-time location of the technician. Determines a location without unnecessarily draining the phone battery.

Integration

Ease of integration using our APIs for job notifications.

Location

High-availability, cloud platform. Dynamic APIs for external integration. Out of band admin user access. Real-time location data.

Operational Dashboard

Real-time visibility of your field team's location. Adjust resources and process in real-time.

“There was a dramatic drop in calls to our contact centre seeking information on the location of our technicians when we deployed Localz technology”

Nick Cleary, Customer & Digital Director, Autoglass