Improve First Time Access Rate with Real-time Messages
Localz automated real-time ‘on-my-way’ time of arrival messages enable customers to see their technician en-route. Our simple to use apps are popular with technicians, helping them manage their jobs and locate colleagues. The field and office team have real-time visibility of their customer location and proximity of technicians.
Field Service Communications
Customer is advised on estimated arrival time.
Customers receive an “About to arrive” text and push notification in their app.
Customers can see their driver arriving with a live ETA and have the ability to contact the driver.
Feedback links are sent by SMS and push notifications.
Easy to complete thumb friendly feedback form. Integrated with web and apps.
Scan to Van
Improving mobile stock accuracy and inventory in the field
Renee Cacchillo, Senior Vice President Customer, Brand & Technology, Safelite Group