DPD uses Localz Last Mile

DPD chooses Localz Last Mile to improve first time delivery

About

Localz Last Mile uses the latest in location technology to help DPD UK to improve their last mile delivery service by increasing first time delivery rates.

Your DPD, a new mobile app from DPD, allows customers to track deliveries and update their delivery preferences. Localz Last Mile uses the latest in location technology to connect to YourDPD users, enabling delivery drivers to check whether a customer is at the provided delivery address, before reaching the destination. If a customer is away from home, they can reschedule their delivery in real-time.

Challenge

The challenge DPD set for Localz was to improve their last mile delivery service, by improving first time delivery rates.

Localz Last Mile solution for DPD

  • When a DPD driver is on his final approach to a customer’s delivery address, Localz Last Mile looks up the location of the customer’s smartphone relative to the delivery address.
  • Localz Last Mile checks whether the DPD app is capable of displaying push notifications at that point in time. We feed back that information to DPD.
  • If the phone is away from the delivery address, we can inform the customer via Mobile Push or SMS so they can update their delivery preferences in real time.
  • If changes are made, the DPD driver is informed. The driver can then reschedule their delivery in real-time.

Benefits

Localz Last Mile saves time and money by helping to reduce delivery costs and reducing SMS volumes. By knowing where customers are in real-time, the number of missed deliveries will decrease and first time deliveries will increase. Ultimately, the aim is to improve customer satisfaction, as customers will be able to update their delivery preferences and not be stuck at home to wait for a delivery.

Localz Last Mile provides the following benefits to DPD:

  • SMS cost saving
  • return delivery cost saving
  • reduced amount of missed deliveries
  • increased customer delivery.

About DPD

DPD is one of the UK’s leading time-critical carriers and can satisfy all your distribution needs, whether your consignments are for the UK or elsewhere in the world.

DPD

More Click and Collect solution and Last Mile customer stories

KPMG
Homepass
John Lewis
Grand national
Woolworths