Reduce collection times by 50%
Average handling time
Customers are notified via app or SMS when their order is ready to collect, with a link to a web portal check-in.
Customers check-in to let store staff know when they are on their way or that they have arrived. For Drive Up the customer can notify staff of their bay number. There is also license plate recognition.
Staff receive an alert and acknowledge they are actioning the order.
Customer receives confirmation and details of allocated collection area or Drive Up bay.
Staff member is notified when the customer has arrived at their allocated collection point and can easily find the order.
What’s in the Localz Collection Solution?
Sally Copland, General Manager Digital Countdown
Report: Collection for the IConomy
Read our comprehensive collection report with the latest consumer insight and trends. Including intelligence on the tools that you can roll out to make store staff’s lives easier and to optimize the customer journey in the “Individual Economy”.
See how Localz solutions are powering Click & Collect, pick up and drive thru for Travis Perkins, Dan Murphy’s, Countdown and Woolworths.