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Reduce collection times by 50%

Reduced average collection from 15 minutes to <4 minutes

Store handover down to 15 seconds

Staff confirm alert in <42 seconds

Improve customer ratings

156+

Successful integrations

15 seconds

Average handling time

29 minutes

Collection promise

Collection Communications

Customers are notified via app or SMS when their order is ready to collect, with a link to a web portal check-in.

Customers check-in to let store staff know when they are on their way or that they have arrived. For Drive Up the customer can notify staff of their bay number. There is also license plate recognition.

Staff receive an alert and acknowledge they are actioning the order.

Customer receives confirmation and details of allocated collection area or Drive Up bay.

Staff member is notified when the customer has arrived at their allocated collection point and can easily find the order.

What’s in the Localz Collection Solution?

Customer App

Easy access to order details and status change. Automated and manual customer check-in to alert staff when on their way. SDKs are available for inclusion in retailer apps.

Customer Web Portal

Non-app customers can tell staff they are on their way via SMS or email.

Staff App

iOS or Android app with scanning capabilities. Simple UI and workflow. Location triggered alerts and workflow prompts for fast, simple collection.

Operational Dashboard

Real-time operational dashboard to provide staff and management transparency of what is happening where and when. Live status on all orders and handling statistics per location. Reports and exports to CSV for additional business analysis.

In-store Kiosk App

Customers can request order collection and alert staff when they arrive (by order number, email, registered mobile or scan barcode).

Localz Platform

Location orchestration of beacons and geofences; smart messaging; API integration; user management.

“Countdown Click & Collect app allows our team to have a customer’s order ready as soon as they walk through the door, streamlining the process of collection and making sure customers can quickly drop in, pick up their groceries, and get back on their way.”

Sally Copland, General Manager Digital Countdown

Our Customers

Countdown logo 2018

Report: Collection for the IConomy

Read our comprehensive collection report with the latest consumer insight and trends. Including intelligence on the tools that you can roll out to make store staff’s lives easier and to optimize the customer journey in the “Individual Economy”.

See how Localz solutions are powering Click & Collect, pick up and drive thru for Travis Perkins, Dan Murphy’s, Countdown and Woolworths.

localz-report