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NEW scalable solutions for Click & Collect

Customers are notified when their order is ready to collect in-store, via SMS and email. Customers can alert the store that they are on their way, by activating a store’s geofence, a web-portal or in-store at a self-serve kiosk. Store staff are alerted to exactly who has arrived and the customer’s order can be located and brought out ready for collection.

Alerts and interaction between customer and store, allow staff members to “quick serve” their needs.

Download the factsheet

Localz Click & Collect

Connect parcels and customers seamlessly with smart location technology.

Intelligent location technology is advancing even further. Mobile communications benefit both shoppers and retailers.

  • Reduce collection times by 50%

  • Reduce operational costs by up to 30%

  • Increase revenue by up to 20%

Localz collection solutions utilize the latest location technology to take stores into the future.

TOP 10 TIPS FOR COLLECTION
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“73% of shoppers would switch retailer if they had a poor experience
with a click & collect order”

JDA & Centiro Customer Pulse Report UK 2016

Click & Collect

Customers are notified when their order is ready to collect in-store.

Customers can see their order details and alert the store that they are near.

Customer notifies the store by activating the store’s geofence.

Customers are notified that their order is on its way to the Customer Enquiries Desk.

Store attendants are alerted to exactly who has arrived and prepare order for collection.

Localz Click & Collect customer stories

Localz collection solutions utilize the latest location technology to take stores into the future

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Click & Collect is growing and maturing globally. The UK is forecast to grow by more than 55% over the next five years to around £9.6bn, accounting for over 13.5% of online sales in 2022, up 1.9% from 2017.

Fact sheet

Customer delivery expectations are changing with Amazon setting standards across the globe. Last mile fulfilment is a challenge and stores are beginning to operate as micro warehouses.

Localz solutions are powering next generation Click & Collect, pick up and drive through for Dan Murphy’s, Countdown and Woolworths.

What’s in the Localz Click & Collect solution?

Localz delivers the most accessible, flexible and advanced collection solutions for iOS and Android.

Manages an unlimited number of store locations, orders and customer notifications while integrating innovative location technologies, like beacons, RFID and geo-fences.

Customer App

Easy access to order details and status change. Customer check-in when nearing store using multichannel communications (push notification, SMS or email).

Customer Kiosk

Customer can request order collection (by order number, email, registered mobile or scan barcode), request attendant help, or scan customer loyalty card.

Staff App

iOS or Android app with scanning capabilities to support staff in delivering the best customer service. Features notification of customer collection requests from kiosk app and SMS/web check-in. Allows preparation and location of customer orders.

Operational Dashboard

Easy to use dashboard for Click & Collect operations, live status on all orders and handling statistics per location. Reports and exports to CSV for additional business analysis. Direct control over the orders (acknowledge, order status override, reset...) as an alternative to the mobile applications.

Multichannel Communications

Real-time transparency of order status, reminders based on store’s geofences and ability to check-in remotely. Customer’s selected communication channel is automated and can use SMS, push notification and/or email.

APIs for Integration

Event-driven REST API and SDK for apps and systems integration. In the absence of API connectors, order and parcel status integration available via batch transfer (CSV + SFTP). European customers service hosted within the EU (AWS in Ireland).

Get your FREE Localz Collection Audit!

The 5 stage appraisal gives you real insight into your in-store collection process. See how staff interact with the existing processes and the real reactions of customers. It is a simple 5 step process resulting in a report on your current collection service.

What’s in the Audit?

  • Telephone consultation
  • Store visit
  • Staff usability feedback
  • Technology assessment
  • Confidential report

FILL IN THE FORM BELOW AND WE WILL BE IN TOUCH